Communication on COVID-19

Dear Valued Customers,

As we continue to closely monitor the Corona virus (COVID-19) Pandemic, our highest priority is the health and safety of our employees, customers and indeed the Nation.

We have always been a customer centric company and prefer to service and interact with our customers in person. However, the recommended protocols on reducing the risks and spread of infection require that we must all maintain adequate social distance from each other.

While we remain committed to serving you at the highest level, we ask that visits to our office be limited to emergency transactions which cannot be performed online or over the phone.

The following online channels available to you to conduct business with us :

Online Loan and Lease Payments:

               Scotiabank

               Broad Street Branch

               Consolidated Finance Co Limited Account No. 9019283

               RBC Royal Bank

               Broad Street Branch

               Consolidated Finance Co Limited Account No 1109396

               Surepay

Please quote your Arrangement or Contract Number when making online payments.

Payment may also be made by Credit Card. Should you wish to do so, we will send you the Authorisation Form to be completed and returned together with a copy of your credit card. We will process your payments on the due date as instructed. To receive the Authorization Form please email us at info@consolidated-finance.com.

If your payment is by cheque, this may be mailed to our office (PO Box 658, Hastings, Christ Church) or placed in the drop box located at Reception. Receipts will be mailed to you as usual. 

Loan Applications:

Loan applications may be made online via our website at www.consolidated-finance.com.

Our New Business Officer will contact you upon receipt and communicate with you vai email, phone or WhatsApp. Documentation may be scanned and emailed. We will no longer see applicants on a walk-in basis, but by appointment only. This is to ensure there is no congestion in waiting areas, thereby exposing customers and employees to unnecessary contact. Scheduled appointments to sign approved contracts will also be necessary. Hand sanitizers will be provided as you enter, which must be applied.

Account and payment inquiries:

To obtain the balance on your account please email us at balance@consolidated-finance.com

To discuss payment issues with one of our Collections Team, please call through the PBX at 467-2350 to be connected with an Officer.

Term Deposits

Most of you already receive your interest payments directly to your bank accounts. For those who still require payment by cheque, thee will be placed in the mail on the due date. For information on your Deposit please contact one of our Investment Officers through our PBX 467-2350.

We thank you for your business and wish you and your families good health and resilience during this unprecedented time.

Warm Regards

 

Frances Parravicino                                                      Rolf Phillips

Vice President – Credit                                                President